Delivery Policy

Use of This Policy

Use of this website is governed by this policy and it is applicable to all invoices, quotations, email, phone calls, etc. Moreover, ContentProz® may at any time revise the Terms and Conditions of the Legal Notice, Refund Policy or Privacy Policy by updating this page. You are bound to follow the terms stated in this policy and therefore we request you to keep yourself updated about the changes in this page.

The information provided on this site is not guaranteed as to its accuracy, reliability or otherwise, and may change with no preceding notice to any user. ContentProz® hereby expressly disclaims any responsibility or obligation for its failure to provide any information. If you have any questions in this regard, please contact ContentProz®


Delivery Policy:

Our huge team comprising of professionals certifies the timely delivery of your orders. We have been maintaining the norm of timely delivery for quite some time and we don’t make any delays unless there is a technical issue. Rest assured, such instances are rare. For us, delivering the orders on time is inevitable. 99.98% orders are completed before the deadlines and this consistency is stable for years now. We send your files to user area once they have been completed and you can download your files by accessing your user area. However, we don’t retain the order files on our servers for a long time and permanently delete these files after the period of 1 year. We don’t entertain any file retrieval requests if they are lodged 1 year after the order has been delivered to the client. The clients are requested to maintain a record of these files for future use.

We want to assure you that to deliver your order before the deadline or even on time is our foremost priority. Also, the clients are encouraged to peek into their spam box every now and then, as sometimes our emails are sent to spam folder automatically. In such cases, there is a possibility that the client considers that his order is yet to be delivered, but in the actual scenario, it has already been delivered and is awaiting his review. So, we recommend that you keep checking your client’s area in order to update yourself about the status of your order. Other than visiting your user area, our support agents are available 24 hours a day and 7 days a week; having a chat conversation with them will allow many of your concerns to be resolved.


Policy to Redeem Loyalty Points:

At ContentProz, we offer loyalty points on every order for all our wonderful customers. Feel free to redeem these points at any time. You can receive a credit against these loyalty points that you can utilize for your future orders. The customers can review loyalty points via user area and connect with customer support to get credit against these loyalty points. For more information, contact our customer support.




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